All Things SaaS

With a focus on product marketing, M&A integration, revenue ops and demand generation

The same sale. Four very different reactions.

Labor Day is here, and with it comes a wave of retail sales. They seem to bring out different behaviors in all of us. There are the deal hunters, like my wife, who will happily wait for the annual Nordstrom sale because finding a great deal is part of the fun. Then there are the organized shoppers. One very thoughtful gift giver in my family (who shall not be named) keeps a running list of things to buy and uses Amazon Prime Day to check items off while the prices are good. Then there are people like me. I am not nearly that organized. Black Friday arrives, a couple of things pop into my head, and suddenly I am shopping. And finally, there are those disciplined few who mostly ignore retail sales unless something they already planned to buy happens to be discounted.

I was talking about this with my daughter, who recently launched KarinaJ Denim, jeans designed for working women who want to look polished at work and still feel comfortable in them all day. She had just run her first Labor Day sale, and our conversation got us comparing how differently people respond when something goes on sale. A discount gives the deal hunter the satisfaction of finding a bargain. It gives the organized shopper a reason to act now. For someone like me, it can bring something to mind that I had been considering, or not. And even the disciplined shopper may think, if I am going to buy it anyway, why not buy it now for less?

What I like about retail sales is that they reveal a little something about how each of us shops. Some of us plan, some of us wait, some of us browse, and some of us just stumble into a good deal. There is no single way a sale works on us. Maybe that is part of the fun. The same Labor Day sign can mean “finally,” “good timing,” or simply “why not?” depending on who is looking at it. And now that I have watched a new retail brand up close through KarinaJ Denim, I find myself paying a lot more attention to those little moments that turn browsing into buying. In some ways, I am learning more from watching a real brand build demand one customer at a time than I ever did running marketing for ecommerce platforms.

About me: I believe that the Achilles heel for most software companies is a lack of good execution in areas that drive growth/generate value – product marketing, M&A integration, revenue operations and demand generation. So, I started a focused consulting practice to help SaaS and enterprise software clients address their issues in these areas. The blog posts are based on my client engagements, as well as senior leadership roles in these areas. My bio is at https://www.linkedin.com/in/applicationsmarketing/


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